Mapping SPBE Challenges in Indonesia: Systematic Review by Architecture Domain

Authors

  • Virdha Rahma Aulia Universitas Pembangunan Nasional Veteran Jawa Timur
  • Iqbal Ramadhani Mukhlis Universitas Pembangunan Nasional Veteran Jawa Timur
  • Rafika Rahmawati Universitas Pembangunan Nasional Veteran Jawa Timur
  • Tri Luhur Indayanti Sugata Universitas Pembangunan Nasional Veteran Jawa Timur
  • Prasasti Karunia Farista Ananto Universitas Pembangunan Nasional Veteran Jawa Timur
  • Tri Puspa Rinjeni Universitas Pembangunan Nasional Veteran Jawa Timur
  • Nambi Sembilu Universitas Pembangunan Nasional Veteran Jawa Timur

DOI:

https://doi.org/10.62712/juktisi.v4i1.368

Keywords:

E-Government, SPBE, Systematic Literature Review (SLR), PRISMA Methodology, Challenges

Abstract

Growing disparities in digital governance readiness across Indonesia highlight the urgency of strengthening the nation's Electronic-Based Government System (SPBE). This study conducts a systematic literature review of 34 recent studies to identify key factors that influence SPBE implementation across six architecture domains: Business (Organizational) Architecture, Data Architecture, Application Architecture, Infrastructure Architecture, Security Architecture, and Service Architecture. Drawing on the PRISMA methodology, the review uncovers recurring obstacles such as governance misalignment, fragmented system development, infrastructure limitations, inadequate data management, weak cybersecurity, and inconsistent service delivery. While these challenges inform the analysis, the proposed conceptual framework reframes each domain as a positive construct—suggesting that stronger performance in these areas contributes to greater SPBE implementation success. This framework provides policymakers with a structured lens to guide targeted digital transformation efforts. The study emphasizes the importance of policy coherence, inter-agency collaboration, human resource capacity, and integrated digital ecosystems, and invites future empirical research to validate and refine the framework through quantitative testing and in-depth case studies, particularly focusing on governance and people-centered factors.

Downloads

Download data is not yet available.

References

H. Hashim, “E-government impact on developing smart cities initiative in Saudi Arabia: Opportunities & challenges,” Alex. Eng. J., vol. 96, pp. 124–131, Jun. 2024, doi: 10.1016/j.aej.2024.04.008.

Å. Grönlund and T. A. Horan, “Introducing e-Gov: History, Definitions, and Issues,” Commun. Assoc. Inf. Syst., vol. 15, 2005, doi: 10.17705/1cais.01539.

A. Ingrams, A. Manoharan, L. Schmidthuber, and M. Holzer, “Stages and Determinants of E-Government Development: A Twelve-Year Longitudinal Study of Global Cities,” Int. Public Manag. J., vol. 23, no. 6, pp. 731–769, Nov. 2020, doi: 10.1080/10967494.2018.1467987.

N. Aleisa, “Key factors influencing the e-government adoption: a systematic literature review,” J. Innov. Digit. Transform., vol. 1, no. 1, pp. 14–31, Aug. 2024, doi: 10.1108/jidt-09-2023-0016.

P. Kumar, V. K. Jain, and K. S. Pareek, Eds., The stances of e-government: policies, processes and technologies. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2019.

T. Yulianto, L. Hakim, I. Noor, and S. Suryadi, “Implementation of Electronic Government in Indonesia: Recent Development and Challenges,” in Proceedings of the International Conference of Public Administration and Governance (ICoPAG 2022), vol. 761, F. Hidayati, N. L. V. Anggaini, F. Putra, and M. C. Ulum, Eds., in Advances in Social Science, Education and Humanities Research, vol. 761. , Paris: Atlantis Press SARL, 2023, pp. 417–425. doi: 10.2991/978-2-38476-082-4_37.

A. Asianto and G. Firmansyah, “The Design of Indonesia e-Government (SPBE) Governance in Tangerang City,” in Proceedings of the First Mandalika International Multi-Conference on Science and Engineering 2022, MIMSE 2022 (Informatics and Computer Science), I. G. P. S. Wijaya, J. Hwang, A. M. Widodo, and B. Irawan, Eds., Dordrecht: Atlantis Press International BV, 2022, pp. 22–34. doi: 10.2991/978-94-6463-084-8_4.

Febrian Arga Wahyudi and Nora Eka Putri, “Implementasi Sistem Pemerintahan Berbasis Elektronik (SPBE) di Dinas Komunikasi dan Informatika Kabupaten Sijunjung,” J. Adm. Pemerintah. Desa, vol. 6, no. 1, Aug. 2024, doi: 10.47134/villages.v6i1.185.

P. P. Indonesia, Peraturan Presiden Nomor 132 Tahun 2022 tentang Arsitektur Sistem Pemerintahan Berbasis Elektronik Nasional. 2022.

L. Yanti, N. K. A. Wirdiani, and D. P. Githa, “Architectural Design of an Electronic Based Government System (Case Study of XYZ district government),” vol. 12, no. 1, 2024.

Kementerian PANRB, Keputusan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 663 Tahun 2024 tentang Hasil Evaluasi Sistem Pemerintahan Berbasis Elektronik Pada Instansi Pusat dan Pemerintah Daerah Tahun 2024. 2024.

F. Muzaqqi and H. Fitrianto, “Comparison of e-government acceleration in five regions: Case studies following the issuance of Presidential Regulation 95/2018,” Masy. Kebud. Dan Polit., vol. 36, no. 2, pp. 230–245, May 2023, doi: 10.20473/mkp.V36I22023.230-245.

A. Trifu, E. Smîdu, D. O. Badea, E. Bulboacă, and V. Haralambie, “Applying the PRISMA method for obtaining systematic reviews of occupational safety issues in literature search,” MATEC Web Conf., vol. 354, p. 00052, 2022, doi: 10.1051/matecconf/202235400052.

M. J. Page et al., “PRISMA 2020 explanation and elaboration: updated guidance and exemplars for reporting systematic reviews,” BMJ, p. n160, Mar. 2021, doi: 10.1136/bmj.n160.

A. Khan, S. Krishnan, and A. Dhir, “Electronic government and corruption: Systematic literature review, framework, and agenda for future research,” Technol. Forecast. Soc. Change, vol. 167, p. 120737, Jun. 2021, doi: 10.1016/j.techfore.2021.120737.

A. F. Safaria, I. Widianingsih, E. A. Muhtar, and I. Irawati, “Model Inovasi Kolaboratif dalam Implementasi Program Open Data: Tantangan dan Manfaatnya bagi Publik,” J. Adm. Publik Public Adm. J., vol. 9, no. 1, p. 9, Jun. 2019, doi: 10.31289/jap.v9i1.2150.

H. Arey, S. Suripto, R. D. Hapsari, and M. F. Akbar, “The Readiness of Disadvantaged Regions in Implementing E-Government in Indonesia: Case Study in East Seram Regency,” Transform. J. Manaj. Pemerintah., pp. 174–186, Dec. 2020, doi: 10.33701/jtp.v12i2.1285.

F. A. Wahyudi and N. E. Putri, “Implementasi Sistem Pemerintahan Berbasis Elektronik (SPBE) di Dinas Komunikasi dan Informatika Kabupaten Sijunjung,” J. Adm. Pemerintah. Desa, vol. 6, no. 1, Aug. 2024, doi: 10.47134/villages.v6i1.185.

B. A. Nafi’ah, “Challenges of Implementing an Electronic-Based Government System in Local Governments,” KnE Soc. Sci., May 2022, doi: 10.18502/kss.v7i9.10932.

M. T. M. Tiara, “Implementation E-Government in Development Service E-KTP in Ngaliyan City District Office Semarang,” GEMA PUBLICA, vol. 8, no. 1, pp. 28–41, Sep. 2023, doi: 10.14710/gp.8.1.2023.28-41.

R. Y. Maulana, “Collaborative Governance in the Implementation of E-Government-Based Public Services Inclusion in Jambi Province, Indonesia,” J. Gov., vol. 5, no. 1, Jun. 2020, doi: 10.31506/jog.v5i1.7317.

S. Salsabila, A. Zetra, and R. E. Putera, “Penerapan E-Government Dalam Pelayanan KTP Pada Dinas Kependudukan dan Pencatatan Sipil Kota Padang,” J. Ilmu Adm. Negara ASIAN Asos. Ilmuwan Adm. Negara, vol. 9, no. 2, pp. 314–324, Mar. 2022, doi: 10.47828/jianaasian.v9i2.65.

E. S. Hidayah and M. Almadani, “Analisis Tingkat Kematangan Sistem Pemerintahan Berbasis Elektronik (SPBE) pada Pemerintah Provinsi Sulawesi Selatan,” J. Teknol. Dan Komun. Pemerintah., vol. 4, no. 2, pp. 49–67, Dec. 2022, doi: 10.33701/jtkp.v4i2.2680.

M. Almadani, A. A. D. Cahyani, and M. Khadafi, “The Influences of Electronic-Based Government System (SPBE) Implementation on Performance Accountability in The Regional Secretariat of South Sulawesi Province,” J. MSDA Manaj. Sumber Daya Apar., vol. 12, no. 1, pp. 96–132, Jun. 2024, doi: 10.33701/jmsda.v12i1.4057.

I Made Sukarsa et al., “Evaluation of E-Government Maturity Models in Sub-District Public Services in Indonesia Using the SPBE Framework,” J. RESTI Rekayasa Sist. Dan Teknol. Inf., vol. 4, no. 2, pp. 243–253, Apr. 2020, doi: 10.29207/resti.v4i2.1825.

J. Chaidir and H. Haerofiatna, “Development of Data Management in the Implementation of Electronic-based Government in Serang Regency,” Int. J. Community Coop. Stud., vol. 11, no. 1, pp. 17–25, Jan. 2023, doi: 10.37745/ijccs.2014/vol11n11725.

A. Aji Nugroho, N. Sri Rahayu, and R. Ranintya Yusuf, “The Role of e-Government to Improve the Implementation of Merit System in Indonesian Local Goverments,” KnE Soc. Sci., Jun. 2023, doi: 10.18502/kss.v8i11.13570.

I. G. W. Sanjaya and G. S. Darma, “Bali Smart Island: Smart City Implementation in Bali Province,” J. Gov. Public Policy, vol. 10, no. 2, pp. 203–215, Jun. 2023, doi: 10.18196/jgpp.v10i2.17325.

M. Prathama and N. I. Sagita, “Kepemimpinan Bupati Dalam Mewujudkan Sistem Pemerintahan Berbasis Elektronik (Studi Pada Program E-Sakip Desa di Kabupaten Sumedang Tahun 2020),” J. Adm. Pemerintah. Janitra, vol. 2, no. 1, p. 1, Aug. 2022, doi: 10.24198/janitra.v2i1.41096.

B. P. Rusadi and A. Rahmadany, “Analyzing Supporting and Inhibiting Factors in the Optimization of E-Government in Pontianak City,” J. Comput. Sci. Technol. Stud., vol. 5, no. 4, pp. 22–31, Oct. 2023, doi: 10.32996/jcsts.2023.5.4.3.

F. A. Wahyudi and N. E. Putri, “Implementasi Sistem Pemerintahan Berbasis Elektronik (SPBE) di Dinas Komunikasi dan Informatika Kabupaten Sijunjung,” J. Adm. Pemerintah. Desa, vol. 6, no. 1, Aug. 2024, doi: 10.47134/villages.v6i1.185.

T. Rachmawati and K. Dwi Fitriyanti, “Analysis of the E-Government Initiative at Local Government Level in Bandung City, Indonesia,” J. Ilmu Sos. Dan Ilmu Polit., vol. 25, no. 1, p. 62, Oct. 2021, doi: 10.22146/jsp.58966.

R. Rachmawati, D. F. Anjani, A. ‘Ainur Rohmah, T. Nurwidiani, and H. Almasari, “Electronically-based governance system for public services: implementation in the Special Region of Yogyakarta, Indonesia,” Hum. Geogr. – J. Stud. Res. Hum. Geogr., vol. 16, no. 1, May 2022, doi: https://doi.org/10.5719%2Fhgeo.2022.161.5.

D. Oktarina, “Implementation of an Electronic-Based Government System (SPBE) at the Muaro Jambi Regency Communication and Information Service,” Sustain. STPP Theory Pract. Policy, vol. 3, no. 2, pp. 133–143, Oct. 2023, doi: 10.30631/sdgs.v3i2.2083.

I. Dwitawati, “IMPLEMENTASI GAP ANALISIS DARI SISTEM PEMERINTAHAN BERBASIS ELEKTRONIK (SPBE) PADA KABUPATEN BENER MERIAH,” JINTECH J. Inf. Technol., vol. 3, no. 1, pp. 1–9, Jul. 2022, doi: 10.22373/jintech.v3i1.1552.

A. Anas, I. Arifin, A. L. Irwan, and M. C. Ansar, “The The Application of E-Government in the Development of Village Government Democracy in Gowa Regency Indonesia,” J. Publisitas, vol. 10, no. 2, pp. 173–185, Apr. 2024, doi: 10.37858/publisitas.v10i2.420.

A. U. A. Burhan and G. Gunadi, “Analysis of the Implementation Strategy forElectronification of Local Government Transactions (ETPD) in Soppeng Regency, Indonesia,” Transform. J. Manaj. Pemerintah., pp. 89–103, Jul. 2023, doi: 10.33701/jtp.v15i1.2674.

R. Luki Karunia, “Implementation of e-Government for Better Public Service at Lombok Barat,” KnE Soc. Sci., pp. 379–390, Jun. 2023, doi: 10.18502/kss.v8i11.13560.

M. Fataruba and M. J. Rolobessy, “Model Pengembangan E-Government di Kepulauan Banda Kabupaten Maluku Tengah,” J. Rev. Pendidik. Dan Pengajaran JRPP, vol. 7, pp. 18863–18874, 2024.

M. Hafel, J. Jamil, M. Umasugi, and A. Anfas, “Challenges of E-Government Implementation in The Region Archipelago Characteristics,” JAKPP J. Anal. Kebijak. Pelayanan Publik, pp. 44–58, Jun. 2022, doi: 10.31947/jakpp.v8i1.21282.

S. Saeed, T. Ramayah, and Z. Mahmood, Eds., User Centric E-Government: Challenges and Opportunities. in Integrated Series in Information Systems. Cham: Springer International Publishing, 2018. doi: 10.1007/978-3-319-59442-2.

E. Amalia, D. Hamdani, and U. Nugraha, “E-Government Maturity Model Based on SPBE at Department of Spatial Planning and Development,” Int. J. Eng. Contin., vol. 3, no. 2, pp. 22–33, Jul. 2024, doi: 10.58291/ijec.v3i2.262.

A. Ummah, S. Maryam, and D. T. S. Wahidin, “E-Government Implementation to Support Digital Village in Indonesia: Evidence from Cianjur Village, Bogor Regency,” J. Studi Sos. Dan Polit., vol. 6, no. 2, pp. 245–259, Dec. 2022, doi: 10.19109/jssp.v6i2.14038.

A. Shavira, R. Rudiana, and A. C. Lesmana, “Implementasi Electronic Government Pada Penggunaan Aplikasi Qlue Sebagai Upaya Penerapan Jakarta Smart City di Dinas Komunikasi, Informatika, dan Statistik Provinsi DKI Jakarta Tahun 2020,” J. Adm. Pemerintah. Janitra, vol. 1, no. 2, p. 174, Feb. 2022, doi: 10.24198/janitra.v1i2.38250.

M. H. Shahab, D. Antoni, and M. Akbar, “Public Private Partnership E-Government in Improving Service Quality in Community Health,” in Proceedings of the Sriwijaya International Conference on Information Technology and Its Applications (SICONIAN 2019), Palembang, Indonesia: Atlantis Press, 2020. doi: 10.2991/aisr.k.200424.014.

B. Bao, H. V. Ayomi, H. Bakri, and P. Ndibau, “Penerapan E-Government dalam Pelayanan Publik di Kota Jayapura,” J. Educ., vol. 5, no. 2, pp. 4147–4157, Jan. 2023, doi: 10.31004/joe.v5i2.1113.

U. B. Robby, H. Warsono, I. H. Dwimawanti, and T. Triyuniningsih, “E-Government: Online Company Domicile Certificate Service (SKDP) in East Jakarta,” Interdiscip. Soc. Stud., vol. 1, no. 9, pp. 1127–1132, Jun. 2022, doi: 10.55324/iss.v1i9.232.

T. I. Nangameka, H. R. M P, and A. Rahman, “Village Officials’ Competence in Digital-Based Services Using E-Office in Mekarwangi Village, Sumedang Regency,” J. MSDA Manaj. Sumber Daya Apar., vol. 11, no. 2, pp. 51–64, Dec. 2023, doi: 10.33701/jmsda.v11i2.3806.

Downloads

Published

2025-06-16

How to Cite

Rahma Aulia, V., Ramadhani Mukhlis, I., Rahmawati, R., Indayanti Sugata, T. L., Karunia Farista Ananto, P., Rinjeni, T. P., & Sembilu, N. (2025). Mapping SPBE Challenges in Indonesia: Systematic Review by Architecture Domain. Jurnal Komputer Teknologi Informasi Sistem Informasi (JUKTISI), 4(1), 174–183. https://doi.org/10.62712/juktisi.v4i1.368

Issue

Section

Articles